Refund Policy
Last updated: October 18, 2026
Digital certificates
Because a digital certificate is personalized and delivered instantly, it is generally non-refundable once it has been emailed. If something is wrong with it — a misspelled name, a delivery failure, or a technical problem — contact us and we will make it right, including a full refund where appropriate.
Printed Heirloom certificates
If your printed certificate arrives damaged, defective, or never arrives, contact us within 30 days of the order date and we will reprint or refund it. Because each certificate is personalized, we cannot accept returns for change of mind once printing has begun — but if you contact us before it ships, we can usually cancel it.
How to request a refund
Email [email protected] with your order details. We aim to respond within 2 business days. Approved refunds are returned to your original payment method through Stripe.
Statutory rights
Nothing here removes any rights you have under the consumer law that applies to you.